Terms of Service

These terms apply to the Check-In web dashboards, the Check-In mobile app and related services (together, “the service”). “We” and “us” means Check-In. “Customer” means the transport company that subscribes to the service, and “you” means the Customer and each person who uses an account.

By accepting an invitation, signing in or using the service, you agree to these terms and to our Privacy Policy. If you use the service for a company, you confirm that you may do so on its behalf.

• Accounts are created by invitation only. Transport Admins manage their company’s drivers, vehicles and recordings; drivers upload recordings for their assigned vehicle.
• Keep your password secret and don’t share your account. You are responsible for what is done with it.
• Tell your Transport Admin or us straight away if you think someone else has used your account.
• The Customer is responsible for who it invites, for keeping their details up to date, and for removing access when someone leaves.

Trip recordings can show passengers and drivers. The Customer decides to record its trips and is responsible for doing so lawfully, including telling passengers and drivers that vehicles are recorded and having a lawful reason to record them, as required by the Protection of Personal Information Act (POPIA).

When using the service you must not:

• upload recordings you have no right to make or share, or content that is unlawful;
• try to access another company’s data, another person’s account, or parts of the service you aren’t given access to;
• interfere with the service, overload it, or get around its security or usage limits;
• copy, resell or reverse engineer the service, or use it to build a competing product.

The Customer owns the data it puts into the service, including recordings and fleet details. The Customer lets us store and process that data only as needed to provide, secure and support the service, as described in our Privacy Policy.

We own the service itself, including its software, design and branding.

Boarding and alighting counts are produced automatically from video and are estimates. Their accuracy depends on things like camera position, lighting and how crowded the vehicle is. Check the results before relying on them for important decisions.

The service is offered on monthly plans, priced in South African rand, with a limit on the number of vehicles for each plan. The current plans and prices are shown on the Subscription page.

• Paying online: card payments are processed by Paystack. Your subscription renews each month on the same date using your saved card until you cancel.
• Upgrading takes effect immediately; you pay only the difference in price for the rest of the current period, and your renewal date stays the same.
• Downgrading takes effect at the end of the current period, at no charge. A plan can’t hold fewer vehicles than your fleet has.
• Cancelling: you can cancel at any time. You won’t be charged again and keep access until the end of the period you’ve paid for. Payments already made are not refunded for unused days, except where the law requires.
• Failed payments: if a renewal payment fails, your account is marked past due and you keep access for 7 more days to update your payment.
• Trials give access until the trial’s end date shown on the Subscription page.
• Customers billed directly by Check-In under a separate agreement pay as set out in that agreement.

Without an active subscription (after cancelling, after a trial ends, or when payment is overdue) your data stays visible, but you can’t add vehicles, drivers or recordings until you subscribe or pay.

We may suspend a company’s access if payment is overdue, if these terms are broken, or to protect the service or other customers. While a company is suspended, its users can’t sign in.

The Customer may stop using the service at any time by cancelling its subscription. When a company is deleted, its users, vehicles, drivers and recordings are removed from Check-In, as described in the Privacy Policy. Payment records are kept for accounting.

We work to keep the service available and reliable, but it may sometimes be unavailable, for example during maintenance or because of problems with providers we depend on. We may change, add or remove features as the service develops.

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, such as loss of profit, revenue or data, or for decisions made using passenger counts.

Nothing in these terms limits any right or liability that cannot be limited under South African law.

We may update these terms. The date at the top shows when they last changed, and we’ll let you know in the app or by email about important changes. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of South Africa.

For questions about these terms, reply to any email you have received from Check-In, or ask your company’s Transport Admin to contact us.